Privacy & Cookies

Last updated: July 2026

Lanora House ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.

Who we are

Lanora House is a house clearance and auction business based at Unit 12b, The Old Foundry Chapel, Chapel Terrace, Hayle, Cornwall, TR27 4AB. We are the data controller for the information we collect. You can contact us at info@lanorahouse.com or on 07843 930927.

Information we collect

When you contact us through our website, by phone, or by email, we may collect:

• Your name, email address, and phone number
• The property address and details of the clearance you are enquiring about
• Any photos or information you choose to send us
• If you consent to analytics cookies, information about how you use our website (see Cookies below)

How we use your information

We use your information to:

• Respond to your enquiry and arrange a free quote
• Carry out and manage a clearance if you decide to go ahead
• Keep records of work carried out, including probate documentation where requested
• Improve our website, only where you have consented to analytics

Our lawful basis is our legitimate interest in responding to enquiries and providing our services, and, for analytics and advertising cookies, your consent.

Who we share it with

We do not sell your personal information. We use a small number of trusted service providers who process data on our behalf: our email provider, to send and receive enquiry emails; our website host, to run the website; and Google, for website analytics and advertising, but only if you accept cookies. Where required by law, or to establish or defend legal claims, we may share information with relevant authorities or professional advisers.

How long we keep it

We keep enquiry and job information for as long as needed to provide our services and to meet our legal and accounting obligations, after which it is securely deleted.

Cookies

Essential cookies are needed for the website to work and are always on. With your consent, we also use Google Analytics and Google Ads cookies to measure traffic and the performance of our advertising. You can accept or reject these using the banner shown on your first visit, and you can change your choice at any time by clearing your browser's site data for this website.

Your rights

Under UK data protection law you have the right to access, correct, delete, or restrict the use of your personal information, to object to processing, and to data portability. You can also withdraw consent for cookies at any time. To exercise any of these rights, contact us at info@lanorahouse.com.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.